Service
Telegram Bots for Business: Sales, Support, and Operations
We create Telegram bots that solve business tasks — capturing leads, confirming orders, booking appointments, and escalating issues to managers. Every interaction can sync to CRM so marketing and sales see the full customer journey, not isolated chats.
Who it is for
- E-commerce and services selling through Telegram and social traffic
- Customer support teams reducing load on phone and email
- B2B companies nurturing leads with automated follow-ups and handoff to sales
What you get
- New leads captured 24/7 with instant manager alerts
- Shorter response time — clients get answers without waiting on hold
- Traceable ROI: source, campaign, and deal outcome in CRM
- One bot serving sales, support, and marketing with role-based logic
What we deliver
- Define KPIs: response time, conversion, and CRM field requirements
- Build branded bot flows with segmentation and manager notifications
- Integrate payments, catalog feeds, and order status from your backend
- Set up CRM pipelines so bot leads land in the right stage with source tags
- Provide analytics: funnel steps, drop-offs, and campaign attribution
How we work
- Business workshop — use cases, CRM mapping, and compliance checks
- Prototype bot with priority flows (lead, FAQ, handoff to human)
- CRM and backend integration plus load testing
- Go-live with staff training and a two-week optimization sprint
FAQ
Can managers reply to clients from CRM instead of Telegram?
Yes, when integrated with Bitrix24 Open Lines or similar tools. We design the handoff so history stays in one thread.
Is a business bot suitable for regulated industries?
We follow data minimization, consent prompts, and secure storage. Specific compliance (GDPR, local law) is addressed during the brief.
Let’s discuss your task
Consultation is free. We estimate scope and share a plan — no budget surprises.
Send a request →