Service
Marketplace Integration with CRM and ERP Systems
We integrate online marketplaces — Ozon, Wildberries, Amazon, and regional platforms — with your CRM and warehouse systems. Orders, customers, and stock levels sync automatically so support and sales work from one dashboard instead of multiple seller cabinets.
Who it is for
- Brands selling on multiple marketplaces and drowning in manual order entry
- Operations teams needing accurate stock across warehouse and marketplace listings
- Customer service resolving tickets with full order history in CRM
What you get
- Faster order processing — from marketplace to warehouse without copy-paste
- Fewer oversells thanks to timely stock updates
- Unified customer card: marketplace purchases next to direct sales
- Scalable connector when you add new marketplaces or regions
What we deliver
- Connect marketplace seller APIs with authentication and rate-limit handling
- Map orders, SKUs, buyers, returns, and fulfillment statuses to CRM fields
- Sync inventory and price feeds according to your master data rules
- Build exception handling for API downtime and partial shipments
- Set up monitoring and daily reconciliation reports for finance
How we work
- Audit seller accounts, SKUs, and current CRM/ERP setup
- Integration design — sync frequency, conflict rules, and test orders
- Development and parallel run alongside manual process
- Full cutover, staff training, and support during peak sales periods
FAQ
Which marketplaces do you integrate most often?
Ozon, Wildberries, Yandex Market, Amazon, and Shopify — plus others via available seller APIs. We confirm coverage during the brief.
Can returns and cancellations sync back to CRM?
Yes. We track full order lifecycle events so support and finance see current status without logging into each marketplace.
Let’s discuss your task
Consultation is free. We estimate scope and share a plan — no budget surprises.
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