Service
Business Process Automation for Growing Teams
We automate business processes end to end — not only inside CRM but across the tools your teams use daily. We map workflows, eliminate redundant steps, and implement automation with metrics so you see hours saved and fewer errors month over month.
Who it is for
- Mid-size companies where growth exposed process gaps and shadow spreadsheets
- Operations leaders standardizing work across branches or franchises
- Teams preparing for audit or ISO-style documentation of procedures
What you get
- Lower operational cost per transaction or ticket
- Consistent customer experience regardless of which employee handles the case
- Foundation for further AI and integration projects
- Documented processes new hires can follow from day one
What we deliver
- Process mining through interviews, CRM data, and time-motion samples
- Redesign workflows with clear RACI and automation boundaries
- Implement automation in Bitrix24, custom scripts, and integrated SaaS
- Set up dashboards for cycle time, backlog, and exception rates
- Train process owners to iterate rules without breaking production
How we work
- Current-state analysis — pain points, volumes, and cost of manual work
- Future-state design — automation roadmap prioritized by ROI
- Pilot on one department, measure KPIs, then scale horizontally
- Company-wide rollout with change management and continuous improvement
FAQ
Do you automate processes outside Bitrix24?
Yes. We use the best tool for each step — CRM automation, RPA where needed, API integrations, and custom microservices.
How do you measure success after automation?
We agree baseline KPIs upfront: handling time, error rate, and throughput. Dashboards show before/after within the first month.
Let’s discuss your task
Consultation is free. We estimate scope and share a plan — no budget surprises.
Send a request →