Case study
Telegram bot for client communication with Bitrix24
Each CRM client gets a personal bot registration link; after joining, the user is bound to their card. Dialogue flows both ways: Telegram ↔ Bitrix24.
Industry: Service / sales
Stack
Telegram Bot API
Bitrix24
Webhooks
PHP
Pains we solved
- Client chats lived in managers’ personal Telegram accounts.
- No reliable link between chat and the CRM card.
- History disappeared when staff changed.
- Leadership lacked an end-to-end communication channel view.
What we built
- Generated personal deep links for client bot registration.
- Bound Telegram users to Bitrix24 contacts/deals.
- Enabled two-way CRM ↔ Telegram messaging.
- Stored dialogue history on the card for the team.
- Prevented duplicates and re-binding issues.
Client results
- A transparent client channel inside CRM.
- Chats no longer tied to a manager’s private phone.
- Faster replies and fewer lost conversations.
- Clean handoffs between employees.
FAQ
Is this a replacement for Bitrix24 Open Channels?
It is a personal-binding scenario. We can combine it with Open Channels when needed.
Can clients write without the personal link?
The default flow uses personal links to guarantee the correct card. Other flows are scoped separately.
Need a similar automation?
Describe your process — we will estimate scope, timeline and share a delivery plan.
Discuss your project →