Case study
Web app for employee notifications inside Bitrix24
We built a tool so bots and business processes can send personal notifications to employees inside Bitrix24 — with a web settings UI and a custom Activity.
Industry: CRM / internal communications
Stack
Bitrix24
REST API
PHP
JavaScript
Activity
Pains we solved
- Important process events got lost in feeds and chats.
- No single place to configure notification text and recipients.
- Stock activities were not enough for bot-driven scenarios.
- IT spent time on one-off scripts for every alert.
What we built
- Delivered a web app to manage bots and notification templates.
- Created a custom Activity embeddable into Bitrix24 workflows.
- Added a web form for text, recipients and send conditions.
- Hooked sending to CRM and smart-process events.
- Designed for new alert types without rewriting the core.
Client results
- Alerts drop into any business process in minutes.
- Employees get precise signals instead of chat noise.
- Fewer manual reminders from managers.
- One configuration hub instead of scattered scripts.
FAQ
Does it work on Bitrix24 cloud and on-premise?
Architecture targets REST and local apps. We confirm cloud vs box constraints at kickoff.
Can notifications go to groups, not only DMs?
Yes — personal and group channels are supported depending on company policy.
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